To connect to your Intermedia/Osaic Calendar do the following:
Go to GReminders Manage Calendars and click Connect Another Calendar
Next Enter your Email address and Email Password. For the Exchange Web Services URL use:
https://mail.smarshmail.com/
or
https://agmail.smarshmail.com/
Please make sure your password is actually correct. Confirm this by going here and logging in with the same password you entered above: https://mail.smarshmail.com/
That should be it. If you have problems please read on.
Troubleshooting
Few things to Mention:
- Intermedia is the actual host of your Email/Calendar
- You Email/Calendar is being hosted on Microsoft Exchange “Hosted” (You are not on Microsoft Office 365 of Microsoft 365/Cloud)
This system has two 2FA (2 Factor Auth) mechanisms. Exchange 2FA and Primary 2FA.
IF you have Exchange 2FA enabled GReminders cannot talk to your Calendar.
Below are 2 possible solutions:
Solution 1
Open a ticket with Osaic Support and ask them to:
Disable Exchange 2FA but KEEP Primary 2FA Enabled
Note: the reason for this is once 2FA is enabled the only way to connect to Exchange/Intermedia is via EAS (Exchange Active Sync) which is an end of life protocol that being phased out and has limited support.
Please note we are working with Osaic to improve this process.
Solution 2
IF you are a Redtail Customer AND you use Outlook Desktop you can use Redtail’s Tailwag product which syncs your Outlook Desktop’s Calendar to Redtail Calendar. From here you can connect Redtail Calendar to GReminders.
- Download Tailwag (Windows Only)
- Install Tailwag (use this configuration below)
- Sync Calendar
- Skip Contacts
- Set sync to every 1 hour (you can set it to shorter to speed up sync times)
- This should sync your Outlook Events to Redtail Calendar (it may take 15-30 minutes on initial sync)
- Go back to GReminders and go to Manage Calendars
- Connect your Redtail Calendar
- After 30 minutes you should see your Outlook Events in GReminders
This method works by syncing your local Outlook Calendar to Redtail. This sync only works when your computer is on and Outlook Desktop is on.
If you have continued issues please contact [email protected]